top of page

Complaints

At millarX, we aim to provide the very best service for our customers. If you are not satisfied with our service, please let us know so that we can improve. If we cannot resolve your concern and you would like to make a complaint, you can do so through our internal dispute resolution process.
 

The Process – How we deal with complaints

When we receive a complaint, we will do our best to resolve it promptly.
To help us do this we ask that you provide:

  • All relevant information, documents and written statements that may assist in resolving the complaint.

  • Any additional information we may reasonably request.

We ask that you provide this information within a reasonable timeframe.
 

The Details – How to lodge a complaint

You can lodge a complaint by contacting us:

  • Email: info@millarx.com.au

  • Phone: 0492 886 857

  • Mail: Complaints Officer
    Blackrock Leasing Pty Ltd (trading as millarX)
    56 Liberty Parade, Ivanhoe VIC 3079

The Complaints Officer has the necessary experience and authority to handle your complaint. If you need assistance explaining your complaint, please let us know so we can make the necessary arrangements.
 

The Outcome – If you are not satisfied

If you are not satisfied with our response, or we do not reach agreement within 30 days, you may refer the complaint to our external dispute resolution provider:

Australian Financial Complaints Authority (AFCA)

AFCA is a free service which provides you with an independent mechanism to resolve complaints.

bottom of page